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The Communications Content Specialist serves as a communications subject-matter resource within the Associate Experience team and partners with cross-functional stakeholders to develop and execute internal communication strategies that support business and Associate needs. The Specialist independently evaluates communication needs and recommends appropriate messaging, content approaches, communication channels, and timing based on business objectives and target audiences.
The role combines strategic communications guidance with writing, editing, graphic design, video production, and digital content development to support the Associate experience across internal channels.
Duties and Responsibilities
Scope
The anticipated salary range for this position is $65,600 – $98,300 depending on location, knowledge, skills, education and experience.
This position is also eligible for an annual discretionary bonus. In addition, we offer comprehensive and competitive benefits to Associates (and their families) such as medical, dental, vision, life insurance, short-term and long-term disability.
Eligible Associates are able to enroll in our company’s 401k plan. Associates will accrue paid time off up to 236 hours per year (inclusive of PTO, floating holidays, and paid holidays).
Paid sick time up to 80 hours per year unless otherwise required by law.
The role combines strategic communications guidance with writing, editing, graphic design, video production, and digital content development to support the Associate experience across internal channels.
Duties and Responsibilities
- Internal Communications Strategy & Content Development
- Partners with Human Resources, IT, Marketing, Retail, Distribution Centers, and other departments to assess communication needs and develop internal communications. Evaluates business objectives, audience needs, messaging considerations, and available communication channels to recommend appropriate communication approaches.
Independently drafts, edits, and develops communications, including newsletters, email announcements, and other internal content, exercising judgment regarding messaging, organization, tone, timing, and delivery.
- Partners with Human Resources, IT, Marketing, Retail, Distribution Centers, and other departments to assess communication needs and develop internal communications. Evaluates business objectives, audience needs, messaging considerations, and available communication channels to recommend appropriate communication approaches.
- Multimedia & Digital Content
- Develops multimedia solutions that support internal communication objectives, including print and digital materials, images, internal logos, presentations, motion graphics, and video. Evaluates project requirements and recommends creative approaches and solutions based on communication objectives and audience needs.
Manages assigned video projects from concept development through completion, including editing, captioning and, as needed, filming, lighting, and audio recording.
- Develops multimedia solutions that support internal communication objectives, including print and digital materials, images, internal logos, presentations, motion graphics, and video. Evaluates project requirements and recommends creative approaches and solutions based on communication objectives and audience needs.
- Communications Standards, Analytics & Recommendations
- Serves as a subject-matter resource on internal communications practices and contributes to the development and improvement of communication processes, standards, style guides, and tools. Analyzes communication performance and engagement data to identify trends and provides recommendations to improve communication effectiveness.
Advises cross-functional partners on communication practices within areas of expertise and coordinates recurring Associate communications and related communication processes.
- Serves as a subject-matter resource on internal communications practices and contributes to the development and improvement of communication processes, standards, style guides, and tools. Analyzes communication performance and engagement data to identify trends and provides recommendations to improve communication effectiveness.
Scope
- Staff supervision and development: No
- Decision making:
- Exercises independent judgment in evaluating communication needs and determining appropriate messaging, content approaches, communication channels, timing, and creative solutions within established organizational guidelines. Analyzes communication effectiveness and recommends changes to communication strategies, processes, and practices.
Provides subject-matter guidance and recommendations to cross-functional stakeholders regarding internal communications and multimedia content. Escalates sensitive, high-impact, or policy-related communications to appropriate leadership when necessary.
- Exercises independent judgment in evaluating communication needs and determining appropriate messaging, content approaches, communication channels, timing, and creative solutions within established organizational guidelines. Analyzes communication effectiveness and recommends changes to communication strategies, processes, and practices.
- Travel: Up to 10%
- Flex Designation: Anywhere
The anticipated salary range for this position is $65,600 – $98,300 depending on location, knowledge, skills, education and experience.
This position is also eligible for an annual discretionary bonus. In addition, we offer comprehensive and competitive benefits to Associates (and their families) such as medical, dental, vision, life insurance, short-term and long-term disability.
Eligible Associates are able to enroll in our company’s 401k plan. Associates will accrue paid time off up to 236 hours per year (inclusive of PTO, floating holidays, and paid holidays).
Paid sick time up to 80 hours per year unless otherwise required by law.
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