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Overview
Lynker is seeking a sharp IT Support Clerk with experience working in Microsoft Dynamics NAV software, to join our growing team. Lynker Corporation is a leading provider of innovative solutions in weather and climate science. With a commitment to excellence and a passion for innovation, Lynker leverages cutting-edge technologies and scientific expertise to support the creation and delivery of improved operational weather forecasts.
Responsibilities
The primary responsibility of the IT Support Clerk is to be a key member of ERP support, providing expertise in software systems configuration and processes. Job tasks include: the preparation of software systems for use, training users, maintaining documentation, and providing Help Desk support.
Duties of the IT Support Clerk will include the Following:
- Accurately resolve inquiries with high level of professionalism, ensuring quality service level standards are met.
- Work with our Accounting, Contracts, and HR teams with the purpose of ensuring correct system setups in preparing the system for use.
- Assist with setup and configuration tasks such as users, resources, vendors, and jobs.
- Ensure data import processes are validated for accuracy.
- Reconciliation of NAV information with other company systems such as Paylocity.
- Assist with system reorganization.
- Discuss software processes with the end users to enable effective use of software features and functions in the business environment.
- Assist the Help Desk in troubleshooting issues and follow-up training.
Qualifications
The Ideal IT Support Clerk will have the following Qualifications:
- Experience working with Microsoft Dynamics NAV, Salesforce, or some other relationship management data base software.
- General understanding of Accounting and business flows.
- Analytical skills demonstrating the ability to analyze a situation and suggest a course of actions.
- Problem solving skills focused on identifying and filling gaps and propose resolution.
- Flexibility to respond appropriately and professionally to multiple simultaneous demands in a dynamically changing environment.
- Exceptional customer service skills and strong communication skills encompassing non-verbal, verbal, written, and listening techniques.
- Strong organizational and planning skills.
- Interested applicants should possess excellent analytical skills and the ability to troubleshoot and resolve business software problems.
- Must be familiar with PC and laptop hardware components as well as a keen interest in computer-based information systems and technology.
- Currently holding any Microsoft Dynamics NAV certification is a plus.
- Strong understanding of business flow and operations of medium to large projects is a plus.
About Lynker
Lynker is a growing, employee owned, small business, specializing in professional, scientific and technical services. Our continually expanding team combines scientific expertise with mature, results-driven processes and tools to achieve technically sound, cost effective solutions in hydrology/water sciences, geospatial analysis, information technology, resource management, conservation, and management and business process improvement.
We focus on putting the right people in the right place to be effective. And having the right people is critical for success. Our streamlined organization enables and empowers our talented professionals to tackle our customers’ scientific and technical priorities – creatively and effectively.
Lynker offers a team-oriented work environment, and the opportunity to work in a culture of exceptionally skilled and diverse professionals who embrace sound science and creative solutions. Lynker’s benefits include the following:
- Comprehensive healthcare for the employee at no monthly cost
- Healthcare benefit covers medical, prescription drug, dental, and vision
- Personal Time Off (PTO) Policy plus paid holidays
- Highly competitive compensation plan regularly calibrated against industry and location benchmarks
- 401(k) retirement plan with company-matching
- Employee Stock Ownership Plan (ESOP) – we’re all company owners!
- Flexible spending accounts
- Employee assistance program (EAP)
- Short- and long-term disability insurance
- Life and accident insurance
- Tuition assistance/Training/Workforce improvement reimbursement per year
- Spot bonuses for exceptional performance
- Annual Employee Recognition Awards with bonuses
- Employee Referral Program
- Free centralized, self-directed Learning Management System to learn at your own pace
- Personalized career growth plans for every employee
Lynker is an E-Verify employer.
Lynker is proud to be an Equal Opportunity Employer and encourages women, minorities, individuals with disabilities and veterans to apply.
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