Technical Help Content Writer (US Remote) Contract

Welcome to Jackrabbit Technologies.

Jackrabbit Technologies is the leading provider of software and services that help youth activity centers — gymnastics, dance, cheer, swim, music, childcare, and others — grow and operate efficiently.  We are an entrepreneurial-minded, rapidly growing SaaS company that has been recognized as one of the Best Places to Work in North Carolina and one of North Carolina’s Top Industry-Driven Technology Companies. Jackrabbit Technologies’ SaaS solution powers over 7000 clients in 35 countries around the world.

Our culture empowers YOU. 

We hire people passionate about what they do, provide them with the tools to succeed, and then get out of their way!  Living our vision, mission, and values, our people are what make Jackrabbit Technologies an awesome place to work. And that “awesome place” is virtual–all of our employees enjoy the privilege of working remotely. We always have and always will.   So, you must have reliable high-speed internet access. We are interested in speaking to qualified candidates who are US Citizens or Green Card holders with no special circumstances living in the US. We are not able to sponsor visas.

What you’ll do. 

As a Technical Help Content Writer at Jackrabbit Technologies, you will transform product user stories and specifications into high-quality help documentation that empowers our customers. Your work will evolve alongside our products and services, ensuring our end users can easily understand and maximize the value of our offerings. Using our help authoring tool, KnowledgeOwl, you will create and edit clear, concise, and visually engaging documentation that supports customer success.

As a Technical Help Content Writer, you will:

• Create easy-to-understand help documentation that conveys the value to the user by blending text with visuals such as images, tables, etc., in a user-friendly voice.
• Participate in product sprints and release planning to stay informed about updates and ensure that help content aligns with evolving features and functionalities.
• Analyze and interpret complex technical requirement documentation to create concise, easy-to-understand help materials tailored for end users.
• Create content that adheres to established brand and content standard guidelines.
• Partner with Product Managers and Subject Matter Experts (SMEs) to extract critical insights about target audiences, product features, use cases, and workflows, ensuring help content meets their needs.
• Use Jackrabbit test databases to ensure instructional content aligns with system functionality.
• Maintain up-to-date documentation in response to product updates and feature enhancements.
• Collaborate with teammates on content standards, priorities, and delivery options to end users.
• Develop and maintain a deep understanding of product design and logic to create effective materials for internal and external audiences.
• Review technical product documentation and explore in-app settings and workflows to ensure content accurately reflects real-world user scenarios.
• Maintain and enhance knowledge base taxonomy using tags, search phrases, and metadata to improve user search.
• Use help authoring tool insights to analyze user behavior and optimize help content delivery.
• Respond to feedback from internal and external users, updating content as needed to address concerns or improve clarity.
• Stay informed about updates to KnowledgeOwl and implement enhancements to improve internal workflows and user experiences.

What you’re about. 

You are a skilled writer and editor with a talent for simplifying complex concepts into user-friendly help content. You excel at turning technical documentation and product research into clear, engaging, and effective materials that support customer adoption and success. Tech-savvy, customer-focused, and detail-oriented, you thrive in dynamic environments and are committed to delivering high-quality content.

Preferred qualifications:

• Associate’s degree or equivalent work experience.
• 3+ years of experience in technical writing.
• Ability to write in explanatory and procedural styles for diverse audiences.
• Highly organized with strong attention to detail.
• Positive attitude toward feedback and a willingness to revise content as needed.
• Experience with Agile project management tools such as Aha! and Jira.
• Ability to work independently and collaboratively in an Agile team environment.
• Ability to travel up to 10%.

These qualifications are a plus:

• Experience working in a SaaS company.
• Experience with Jackrabbit Technologies software.
• Experience with help authoring tools, specifically KnowledgeOwl.
• Familiarity with HTML/CSS.

What you will love about us.

• Our Culture!  Read what our employees say about working at Jackrabbit on Glassdoor.  
• We work remotely.  We always have – we always will!   
• Our Health and Wellness Benefits.  Medical, Dental, Vision, Flexible Spending, HSA and Dependent Care Accounts. 
• We help you with the unexpected. Company-Paid Disability and Life Insurance. Opportunity to elect Critical Illness and Accident Insurance.  Plus confidential access to legal and life counseling and mental health support available 24/7.   
• Your future looks bright at Jackrabbit. 401(k) with a generous company match, access to financial planning. 
• We pay you to play, rest, recharge and balance your life. Paid Time Off, Paid Parental, Paid Caregiver and Sabbatical leaves. 
• You will grow your skills with us. Annual allowance for professional development.
• We give back. Paid Time to volunteer in your community.

Jackrabbit is committed to providing a workplace free from discrimination or harassment. We expect every member of the Jackrabbit team to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve.

Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome. 

Tagged as: content, design, html, project management

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