CX Solutions
Customer Experience Solutions
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Company Overview:
CX Technology Solutions is a leading technology solutions provider dedicated to delivering outstanding customer experiences in technology support. We are currently seeking a highly skilled Technical Support, Tier 2 (After Hours) to join our team based in Serbia. Our ideal candidate is an enthusiastic technical support specialist and problem-solver equipped with strong technical knowledge and the ability to communicate effectively with customers and team members alike.
Role Summary:
As a Technical Support you will resolve complex client issues, providing high-level technical support, and contributing to our client’s and team’s overall success. You will work closely with both customers and internal teams to ensure prompt resolution of technical problems, enhancing customer satisfaction and loyalty.
Key Responsibilities:
- Provide advanced technical support for customers facing complex issues, via phone, email, or chat.
- Diagnose and resolve technical problems related to software, hardware, and networking.
- Collaborate with other departments, internal and external, to ensure a cohesive response to customer inquiries.
- Document and escalate issues to higher-level technical teams as necessary.
- Keep accurate records of all interactions, transactions, and actions taken to resolve customer issues.
- Stay updated with new product launches, software updates, and technology trends to better support clients.
- Contribute to continuous improvement initiatives within the technical department.
Work Hours & Benefits:
- Full-time position, Monday to Friday, shifts between 18:00 pm to 02:00 am Europe Local Time.
- Competitive salary
- Opportunities for professional growth and career development.
Requirements:
- Minimum of 2 years of experience in a technology or help desk support role.
- Diploma in Computer Science or related field preferred.
- Excellent command of English language, both written and verbal.
- Exceptional problem-solving skills and technical proficiency.
- Highly developed soft skills, including teamwork, adaptability, and communication.
- Ability to work effectively in a fast-paced, customer-focused environment.
Location:
This is a fully remote position working from home post the training period of approximately 4 weeks which will be held during standard day-time hours.
Application Deadline: Friday, November 1, 2024
Education:
- Certifications in relevant technical areas are a plus
- Bachelor’s degree in Information Technology or related field
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